Privacy Policy.
Effective Date: 01 April 2025
1. Introduction
Welcome to Servicity! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using Servicity, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
When you register and use Servicity, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Location data (for matching services and displaying relevant specialists)
- Profile picture and service details (for specialists)
- Payment information for subscription services (handled by third-party payment processors)
2.2 Non-Personal Information
We may also collect non-personal data, such as:
- Device information (model, OS, app version)
- Usage data (time spent in-app, interactions, clicks)
- IP address and geolocation data
- Analytics data to improve app performance
3. How We Use Your Information
We use the information collected for the following purposes:
- To facilitate user registration and profile management
- To match users with specialists based on location and service needs
- To process subscription payments for specialists
- To improve app functionality and user experience
- To provide customer support and respond to inquiries
- To enforce our terms and policies and prevent fraudulent activities
- To conduct research and analysis to enhance our services
4. Sharing and Disclosure
We do not sell your personal data. However, we may share your information with:
- Service providers (e.g., payment processors, cloud storage providers, analytics partners)
- Legal authorities if required by law or to protect our rights
- Other users (specialists’ profiles, including contact details, are visible to users)
- Marketing and advertising partners for non-personally identifiable data
5. Data Security
We implement robust security measures to protect your data from unauthorized access, alteration, and misuse. These include encryption, secure storage practices, and access controls. However, no system is 100% secure, and we cannot guarantee absolute protection.
6. Retention of Data
We retain your data as long as your account is active. If you delete your account, we will remove or anonymize your data unless legally required to retain it for specific purposes.
7. Your Rights
You have the right to:
- Access and update your personal data
- Delete your account and associated data upon request
- Opt out of promotional communications
- Request a copy of your stored data
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can manage or disable cookies through your device settings.
9. Third-Party Links
Our app may contain links to third-party services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before using their services.
10. Children’s Privacy
Servicity is not intended for children under the age of 13. We do not knowingly collect data from minors. If we learn that a child has provided us with personal data, we will take appropriate steps to delete it.
11. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of significant changes via email or in-app notifications. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: support@servicityapp.com